We strive to provide our customers with the best services possible. We take pride in offering you the guarantee that you can return your order and ask for a refund. If some of your purchased items aren’t exactly what you’ve expected, we are happy to arrange the return and either refund you or change the items with others, in accordance with this Returns Policy.
We kindly ask you to read the Return Policy before buying anything. Such policies are unique to different sellers. Besides, they may be subject to changes during promotional offers or for products currently on sale.
Here are our conditions, should you decide to return your order:
Customer Responsibility
Purchasing a signal booster requires basic installation and diagnostic effort. Customers are expected to cooperate fully in the technical support process before initiating any return or refund request. This includes:
- Reading our setup guide.
- Following installation instructions carefully.
- Engaging in troubleshooting steps with our technical team in writing primarily (via email, then over the phone, or WhatsApp).
Many signal issues are caused not by product faults, but by improper outdoor antenna placement. As such, it is your responsibility to:
- Mount the outdoor antenna at a reasonable height, ideally on a chimney, rooftop, or tall pole.
- Test multiple positions and directions while observing the bars fluctuations on the mobile phone or while using apps similar to “Network Cell Info Lite” (for Android only – downloadable on Google Play).
- Capture and submit photos and/or short videos clearly showing the outdoor antenna’s mounting location and surrounding area once properly installed.
We cannot provide further assistance without visual proof that these steps have been completed especially proper mounting of outdoor antenna & connection to indoor unit(s).
Technical Support Policy (Prior to Return)
Our support team is committed to helping every customer achieve optimal signal results. Before a return or refund can be considered, the following process must be followed:
- Initial Support Contact: The customer must contact our support team in writing first via email with images of the outdoor antenna mounted and how it was connected to the indoor component(s), then by phone or WhatsApp to initiate troubleshooting.
- Submission of Evidence: The customer must provide clear visual evidence (photos/videos) showing the antenna’s installation and efforts made to find the signal.
- Collaboration: Our team will guide you through adjustments or suggest replacement parts if necessary (e.g., higher-gain outdoor antennas if at all required).
- Documentation: All steps and correspondence will be logged to ensure compliance with this policy.
Only after the above process is completed and a technical fault persists will we authorise a return, exchange, upgrade or refund.
- Return Policy
We accept returns within 30 days of the delivery date, in accordance with the Consumer Contracts Regulations 2013 (UK).
However, returns are subject to the following:
- Returns must be pre-approved and accompanied by a completed RMA (Return Merchandise Authorisation) form, issued only after troubleshooting has occurred.
- Returned items must be in original condition, complete with all accessories, packaging, and user manuals. If any component is scratched, damaged or in any way NOT resaleable, a restocking fee or deduction from your full refund will be applied, which will result in a partial refund only.
- Refunds will be processed only once the product has been received and inspected at our warehouse.
- Shipping costs for returns are the customer’s responsibility, unless the item is confirmed to be faulty upon inspection.
- A minimum restocking fee of up to 25% or more will apply if the unit is returned used or without all original components. The package must be returned exactly as it was delivered originally to the customer in its original state & packaging to qualify for a full refund.
We reserve the right to decline refunds if the customer has refused to follow the prescribed technical support steps or fails to provide requested evidence.
Limitation of Liability
WaveBoosters shall not be liable for:
- Installation issues caused by failure to follow instructions or recommendations.
- Signal results that stem from customer-specific limitations (e.g., highly remote locations, network-specific restrictions).
- Delays caused by third-party couriers or logistics providers.
Our liability, under any circumstance, shall not exceed the value of the product purchased.
All our Boosters are ship from our warehouse in the UK with Royal Mail Uk or Parcel force uk.
Delivery within UK. 3 – 7 Working Days